Hello everyone and welcome to a new post for this week. The first week and the third post in the new year. Today I want to share my own thoughts and tips and ways how to make customer experience better. Things that I learned over the past years. Either being a customer or having business owners on my friend list. We can learn in many ways and today I want to see if I have good tips for you guys.
Well, you might think this is not for me. However, this post will explain to you why it matters to you as well. Except if you don’t do anything on the internet, then you can use these tips to help a friend or a family member who does. I would appreciate it a lot if you can share this post if you feel it’s useful. Help as many as possible who have something or working on building a business.
Ways how to make customer experience better
Table of Contents
- Ways how to make customer experience better
- Q: What does the customer experience mean?
- Engage back more with the customers
- Allow them to reach out to you in more than one way
- Develop a better experience using past engagement and interaction
- Listen and pay attention to the customers more
- Ensure you have humble customer support suitable to develop the best CX
- Conclusion of ways how to make customer experience better
Let’s take a minute to talk about this and why it’s important before we jump to the ways how to make customer experience better. These are very important points that any business owner would need to know. Things that can help you if you want to improve customer experience.
If you don’t know, this is one of the best keys to any business’s success. When you are a business owner, you need to have a customer experience strategy. Something that will make people love it more. And the list below is for many people and business owners.
Q: Why is this customer experience should be important to me?
A: Well, I mentioned earlier that this would be important to you. But if you have something you build online or locally. Such as a blog, YouTube channel, and online store. Maybe you are just a content creator on social media. Customers don’t have to be people who buy stuff. They could be readers and it is still as important as any other business.
You need to make sure the people that follow you benefit from what your business is. And also they have a good experience. Whether it’s a company or business you build from home. Try to develop and create good customer interaction and the best strategy for it.
Some of the fun and educational quotes about the customer experience that I love.
We see our customers as invited guests to a party, and we are the hosts. So, It’s our job every day to make every important aspect of the customer experience a little bit better. By Jeff Bezos
You’ve got to start with the customer experience first and work back toward the technology, not the other way around. By Steve Jobs
The goal as a company is to have customer service that is not just the best, but legendary. By Sam Walton
I hope you enjoyed reading these amazing quotes about some of the best people on earth. Now, it’s time to understand better what is the customer experience and go to the ways how to improve it. Keep reading because the next part is the most important in this post. Something that you would want to know about. Make sure to give this post a like if you enjoyed reading about this topic.
Q: What does the customer experience mean?
A: I will put it simply for you. It’s the customer interaction with your stuff. And it can be also called a short “CX”. One of the major keys to any business’s success. Any person interacts with whatever you do or sell, you need to make sure it’s the best. Ensure you have the best customer experience strategy. Even readers for bloggers should have a good reader experience.
There are common things and ways to improve customer interactions with your business. And I want to mention some of them. Because they are important but not what we will discuss in this post.
Some of the common ways to improve customer experience:
- Having a customer service
- Understanding customer needs
- Create a way for people to share their feedback
- Improve product quality for the customer
- Understand who your customers are
I’m certain there are many more of these ideas to improve. Because there is always a place for improvement in the business. However, I want to mention something that is very important that might be forgotten by many people. And something that will help you develop a good relationship with them.
FYI
The ways below are not only for big companies. Even if you are a solo business owner and want to achieve excellent customer service. And build a good experience strategy that people will love. However, you still can follow the tips below because it’s a mix for both big and small business owners.
Engage back more with the customers
Alright, let me start with the first and most important one. Which is engaging back more with the customers. And even if you are a blogger or content creator, you still can follow this. Therefore, this is one of the best ways how to make customer experience better. Some business owners that are fresh don’t focus on this one.
Q: How is this will help to improve customer experience?
A: I’m glad that you have this question in your mind. Well, engaging back more will help you understand the customer better. Develop a good relationship. And maybe win a big number of loyal customers. You would be able to know how to fix things that customers struggle with.
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Also, when the customer feels they are supporting a humble and genuine person. They will support you when you do mistakes. If you ever go through something. These moments you engaged with them can help them know that you deserve the help. Always make sure to engage back with your customers.
Allow them to reach out to you in more than one way
Customers reaching out to you is one of the important things. Any business owner, a blogger, or even just a content creator. If you don’t have this, people will start slowly to hate to interact with you. Especially, if you are a company with services. You will see people love to use companies with good customer service. The same goes for any other company or brand. Affiliate marketers can relate to this a lot.
Ways that you can implement for customers
- Quick responses to the emails
- Including a phone number and international number
- Online chat customers can use to communicate with support customer
- Creating a ticket to help customers
Check out more posts on the blog:
Improving communication in the workplace of the business
I’ve mentioned some of the best ways. And it doesn’t have to be for every business owner. Each company and brand have its own way of communicating with its customers. Just make sure that it’s fast and helpful. You will read something at that end that is important and help you with this one as well.
Develop a better experience using past engagement and interaction
Next, any company or even blogger should follow it. And that would be using past experience to adjust and improve to better. It’s one of the best ways how to make customer experience better as well. Something that can help YOUR business since there are a variety of types.
Important note:
You need to write notes about the customer experience. Such as their struggles, and what they like. How they liked the previous interaction with them. The methods that you use to engage with them. Therefore, for everything that can help you, ensure that you track it and write it down. It will help you to develop excellent customer service.
Listen and pay attention to the customers more
This is very important and it’s not just what you read. Because there are more to this method. And I want to elaborate for you on what I mean by that. Every company, blog, brand, and content creator should listen and pay attention to the customers, readers, and viewers. It’s how you will manage to develop the best experience strategy for your own work and business.
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Throughout your interaction, tracking, and even engaging back with the customers. Make sure to listen ad pay attention more. With dong everything you suppose to do. There are always some areas where it can be skipped. Some customers might talk and share their feedback. But many of them just leave and find someone else. Maybe some of them are shy to speak or can’t express themselves and you lose them.
Ensure you have humble customer support suitable to develop the best CX
If you are a company or a brand that has customer support. You need to ensure that you have humble and suitable customer support to develop the best customer experience strategy. Because it’s not going to help if you trying to improve it and have people who make the customer hate the company more, you know.
Spend some time picking the best customer support. Learn more about them before you hire them. Ensure they will follow what you want them to do.
Conclusion of ways how to make customer experience better
Thank you so much for reading until this point. Sharing my knowledge with you about an important topic for many people. Business owners, bloggers, and even YouTubers. And we knew why it’s important for us. Hopefully, you found this very helpful to you. And something that can help you. Please make sure to like and share this post with others.
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What are your thoughts about this? And what one thing you would add to the list? Let us know in the comment and it might help people who read the comments.
Please consider subscribing to my email list. And follow me on social media as well. If you have a WordPress account, you can follow me to receive awesome posts like this when I publish them. Have a wonderful day!
59 Comments
These are great tips to improve customer service! Customers are such an important aspect to the job, but that’s something businesses might not think about.
Yeah, we need to focus on it. Thank you for reading!
Great post Fransic! Communication is key and I hear this coming through loud and clear in your post. Thanks for sharing.
Haha, it does say that. Thank you for reading and sharing your thoughts about it.
These are things that every business owner needs to look at. A great customer experience is key to ensuring return business.
Thank you so much for reading and sharing your thoughts on this!
I’m a big believer in ensuring a great customer experience. I know that when I’m the customer, it plays a big part in my satisfaction and repeat business.
Right? Something any business owner and brand should focus on. Thank you for reading!
Thank you! I just started my little business and these hints really come handy!
That’s awesome, wish you best of luck with your business journey!
“ You need to make sure the people that follow you benefit from what your business is. And also they have a good experience,” in my opinion, is the one piece of advice you gave in this post that stood out to me the most because it is very true. Thank you for sharing this, it is truly helpful for all entrepreneurs in any industry.
Haha, thank you so much for your feedback and reading!
Such great advice! These could make a big difference for so many. Thank you for sharing and look forward to learning more.
Thank you so much for reading and sharing your thoughts!
It is good to focus on the customer experience and make sure that you are meeting your customers needs. These are all great points.
Yeah, very important thing of any business or brand.
Customers can make or break your business. It is therefore imperative to maintain a positive customer service.
Thank you for reading ad sharing your thoughts!
I love how the main focus of this post is the customer. Oftentimes, businesses tend to focus on profit goals than customer satisfaction.
Thank you for reading and sharing your thoughts!
That’s a very helpful post. I agree customer satisfaction is really very important to grow in the business.
Thank you for sharing and thoughts!
As a small business development consultant for many years, I can say customer service is one of the most important, and overlooked aspects of business. Thank you for making relatable information readily available for the public!
I appreciate you for reading and sharing your thoughts!
Great post Fransic! nothing more important then Communication. Thanks for sharing.
Thank you for reading!
I always feel for people who work in customer service because people can be very, very rude and I think improving customer experience is great, but sometimes you can’t do anything about meanies unfortunately!
Thank you for reading and sharing your thoughts!
“Ensure you have humble customer support suitable to develop the best CX”! This message needs to be pinned up everywhere! I had the worst customer service experience this past week.
I’m glad to know that it’s very important. Thank you for reading!
I’m working with a team on improving customer service and experience. This is such an awesome post, thanks for sharing!
Yeah, this is very important. Thank you for reading!
This is a very good post. Customer positive experience is very important for any business and of course as you stated communication plays a vital role in it.
Thank you for reading and sharing your thoughts!
These are all great ways to improve and add to the customer’s experience. I especially agree with interacting with them, it helps build trust and a good relationship for the future!
Thank you for reading and sharing your thoughts!
This was very helpful. Will keep these points in mind. Thank you for such a great post!
Thank you so much for reading!
Listening to your customers and also responding are so important for a business! Everyone wants to be heard.
Thank you so much for reading and sharing your thoughts about it.
Customer experience is soooo important! I worked retail for a long time and now as a receptionist, it really makes or breaks even your day but definitely a business! Great article
Ah, I see. Thank you for reading and sharing your lovely feedback!
A business is good for as long as there are customers. Things like giving better customer service is good for our business.
Yeah, it’s very important and we need to make sure that we have the best.
Great post. It’s great for bloggers to think if customers in this way.
Thank you so much for reading and sharing your feedback about this!
I worked in a supermarket many years ago. It taught me a lot about providing excellent customer service. These are tips that I will take on because even as bloggers we need to practice excellent customer service too.
I see, hat’s awesome. And I agree, we need to practice being bloggers too.
These are some great tips! being from IT industry and working with customer experience expert, i can say it is one of most important aspects of business.
When you are working with customers a lot, it’s great to know and ensure that they have a wonderful experience and service in your care.
Yeah, we definitely need to make sure we have great customer support and experience.
These are wonderful tips! I’ve worked in retail almost 10 years and customer service is so important whether it’s in person or over the phone.
Thank you so much for reading and sharing your feedback!
Great tips! The loudest customers of all are the unhappy ones. Social media posts spread like wildfire. It is important to keep them happy.
Thank you for reading and sharing your feedback!
Great post! Customer service is a major part of the job, and prompt communication is definitely key. Thanks for sharing!
Yeah, it’s very important. Thank you for reading!
Happy customers is the key to sucess and customer service is the key to happy customers… Thank you for the great information.
Right? We need to make sure that we have happy customers. Thank you for reading!